1. Who We Are
Olivane is an online retail business focused on providing T-shirts for customers seeking comfortable, practical, and versatile everyday clothing. We aim to offer a straightforward shopping experience supported by clear product information, accessible customer service, and dependable order handling.
Our business contact details are:
Olivane
44 MANOR WAY, MITCHAM, CR4 1EE
Telephone: +44 7845714162
Email: support@olivane.online
2. What We Offer
Our store specialises in T-shirts designed for everyday wear. Our product selection may include different styles, colours, fits, sizes, materials, and design details depending on current availability.
We aim to provide clear product descriptions so customers can review relevant information before making a purchase.
3. Our Approach
We believe online shopping should be clear, convenient, and easy to understand. Our approach is based on providing customers with useful product information, transparent purchasing conditions, and reasonable access to customer support.
We continually aim to improve the overall shopping experience by reviewing how our products are presented, how orders are processed, and how customer enquiries are handled.
4. Product Information
We make reasonable efforts to present our T-shirts accurately through product descriptions, photographs, sizing information, colour descriptions, and other relevant details available on the website.
Customers are encouraged to review all available product information before placing an order, particularly information relating to size, fit, material, colour, care, and product features.
5. Product Images and Colours
Product images are intended to help customers understand the appearance and characteristics of the products offered.
Actual colours may appear slightly different depending on screen settings, device displays, lighting conditions, photography, and other technical factors. Minor visual differences do not necessarily indicate that a product is defective.
6. Sizing and Fit
Where sizing information is provided, customers should review it carefully before purchasing.
The fit of a T-shirt may vary depending on its design, cut, material, manufacturing specifications, and individual body shape. Customers are responsible for selecting the size they consider most suitable based on the information made available on the relevant product page.
7. Quality and Product Standards
We aim to offer products suitable for their intended use and to provide customers with accurate information about the items available for purchase.
Products may naturally have minor variations in stitching, fabric texture, dimensions, finishing, or colour due to manufacturing processes. Such minor variations may be considered normal where they do not materially affect the use of the product.
8. Customer Experience
Customer experience is an important part of our business. We aim to make each stage of the shopping process as understandable as possible, from browsing products and placing an order to receiving customer support after purchase.
We encourage customers to contact us if they require assistance regarding products, orders, payments, delivery information, or other matters connected with their purchase.
9. Customer Service
Customers may contact our customer service team by email at support@olivane.online or by telephone at +44 7845714162.
When contacting us regarding an existing order, customers should provide sufficient information to allow us to identify the relevant purchase and understand the enquiry.
This may include the customer’s name, order information, product concerned, and a clear explanation of the issue.
10. Order Processing
When a customer places an order, we aim to process the order using the information provided during checkout.
Customers are responsible for ensuring that their contact, billing, delivery, and order information is accurate before completing the purchase.
Incorrect or incomplete information may affect our ability to process or deliver an order correctly.
11. Availability
Products displayed on our website are subject to availability.
The availability of particular T-shirts, sizes, colours, or variations may change depending on stock levels and customer demand.
Where a product or variation becomes unavailable, it may be removed from sale or shown as unavailable until further stock becomes available.
12. Pricing
Product prices displayed on the website are intended to provide customers with clear information about the amount payable for the selected item.
Customers should review the final order details during checkout before confirming payment.
Where additional charges apply to an order, the relevant information will be presented during the purchasing process where applicable.
13. Responsible Shopping
We encourage customers to make informed purchasing decisions by reviewing product descriptions, sizing information, order details, and applicable policies before completing an order.
Customers should contact us before purchasing if they require clarification about information that may materially affect their decision.
14. Communication
We aim to communicate with customers in a clear and professional manner.
Our communications may relate to order confirmation, payment, delivery, customer service, returns, refunds, or other matters directly connected with a customer’s transaction or enquiry.
Customers should ensure that the contact information they provide is accurate so that important order-related communications can be received.
15. Returns and Refunds
Where customers wish to return a product or request a refund, the applicable conditions will be governed by the return and refund information provided on the website and by any mandatory rights available under applicable UK consumer law.
Customers should follow the stated return procedure and provide the information reasonably required for us to review and process their request.
16. Customer Rights
Nothing in the information provided on our website is intended to remove, restrict, or replace any mandatory rights available to customers under applicable UK consumer protection law.
Where a legal right applies regardless of our website terms or policies, that legal right will continue to apply.
17. Privacy
We respect the importance of customer privacy and aim to handle personal information responsibly.
Personal information provided through the website may be used where necessary to process orders, provide customer service, communicate with customers, manage transactions, support website operation, and meet applicable legal or administrative requirements.
Further information about the handling of personal information should be reviewed in the privacy information provided on the website.
18. Website Information
We aim to keep product information and general website content reasonably accurate and understandable.
However, website content may occasionally contain typographical errors, technical errors, incomplete information, or information that requires correction.
Where appropriate, we may update or correct website content to improve accuracy and clarity.
19. Our Commitment
Our goal is to maintain a reliable online store where customers can purchase T-shirts with clear information and reasonable access to support.
We are committed to improving product presentation, order handling, customer communication, and the overall purchasing experience as our business develops.
20. Contact Us
If you have questions about our products, an order, delivery, payment, returns, refunds, or your shopping experience, you may contact us using the following details:
Olivane
44 MANOR WAY, MITCHAM, CR4 1EE
Telephone: +44 7845714162
Email: support@olivane.online