This Payment Policy explains the payment terms that apply when customers purchase T-shirts and other available products from our website. By placing an order, customers agree to comply with the payment conditions described below.
Company Name: Olivane
Address: 44 MANOR WAY, MITCHAM, CR4 1EE
Telephone: +44 7845714162
Email: support@olivane.online
1. Payment Requirement
Full payment is required when an order is placed unless another payment arrangement is expressly made available during checkout. Orders will not normally be processed for fulfilment until the required payment has been successfully authorised or confirmed.
Customers are responsible for ensuring that the payment information submitted during checkout is complete, accurate and valid.
2. Accepted Payment Methods
The payment methods currently available to customers will be displayed during the checkout process.
Customers must select one of the payment methods made available at checkout. Availability of a particular payment method may depend on the customer's location, order value, payment provider or other transaction-related factors.
We do not guarantee that every payment method will be available for every order.
3. Payment Authorisation
When an order is submitted, the selected payment method may be subject to authorisation by the relevant bank, card issuer or payment service provider.
An order may be delayed, rejected or cancelled if payment authorisation is declined, incomplete or unsuccessful.
We are not responsible for a payment provider's decision to approve or decline a transaction.
4. Payment Information
Customers must provide accurate payment information when completing an order.
The customer confirms that they are authorised to use the payment method provided and that sufficient funds or credit are available to complete the transaction.
Providing false, misleading, incomplete or unauthorised payment information may result in the order being cancelled.
5. Order Confirmation and Payment Confirmation
An order confirmation does not necessarily mean that payment has been finally accepted or that the order has been dispatched.
We may perform reasonable payment, order or security checks before accepting and processing an order.
If a payment issue is identified after an order has been submitted, we may contact the customer using the contact information provided with the order.
6. Prices
The price applicable to a product will be the price displayed on the website at the time the customer submits the order, subject to correction of obvious pricing or technical errors.
Customers should review the order summary carefully before completing payment.
Product prices may be changed from time to time, but changes will not normally affect orders that have already been validly accepted.
7. Currency
The currency applicable to an order will be displayed during the shopping and checkout process.
Customers should confirm the currency shown before making payment.
If a customer's bank or payment provider converts the transaction into another currency, additional currency conversion charges or exchange-rate differences may be applied by that provider.
Such charges are outside our control.
8. Additional Bank or Payment Provider Charges
A customer's bank, card issuer or payment provider may charge additional transaction fees, international payment fees, foreign exchange fees or other processing charges.
These charges are determined by the customer's payment provider and are not charges imposed by us unless expressly stated during checkout.
Customers should contact their payment provider directly if they require information about such charges.
9. Failed Payments
If payment cannot be successfully processed, the order may remain incomplete or may be cancelled.
A payment may fail because of insufficient funds, incorrect payment details, expired payment information, transaction restrictions, security checks or other reasons determined by the payment provider.
Customers may be asked to try the payment again or use another payment method where available.
10. Duplicate Payments
Customers who believe that they have been charged more than once for the same order should contact us as soon as possible.
Please provide sufficient information to identify the relevant order and transaction.
We will review the available payment records and take appropriate action where a duplicate payment is confirmed.
11. Payment Security
We take reasonable measures to support secure online transactions.
Payment transactions may be handled using secure payment processing systems provided by third-party payment service providers.
Customers should not send full payment card details by ordinary email or other unsecured communication methods.
Customers are also responsible for protecting their own devices, account credentials and payment information from unauthorised access.
12. Fraud Prevention and Verification
Orders may be reviewed for fraud prevention, payment verification and security purposes.
We may request additional information where reasonably necessary to verify an order, confirm the identity of the purchaser or confirm that the payment method is being used with appropriate authorisation.
If satisfactory verification cannot be completed, we may refuse, suspend or cancel the order and arrange any appropriate payment reversal where required.
13. Payment Holds and Pending Transactions
In some circumstances, a bank or payment provider may place a temporary authorisation hold on a customer's account.
A pending authorisation is not always the same as a completed charge.
If an order is cancelled or payment is not completed, the time required for an authorisation hold to disappear will generally depend on the customer's bank or payment provider.
14. Refund Payments
Where a refund is approved under the applicable refund terms, the refund will normally be issued using the original payment method where reasonably possible.
The time required for a refund to appear in the customer's account may depend on the bank, card issuer or payment provider.
Once a refund has been properly initiated, processing times outside our control may apply.
15. Cancelled Orders
Where an order is cancelled before completion, any payment treatment will depend on whether the payment was only authorised or had already been completed.
Where appropriate, a payment may be cancelled, reversed or refunded.
Customers should note that banking and payment processing times may affect when released or refunded funds become available.
16. Pricing or Payment Errors
We aim to ensure that product prices and payment information are displayed accurately.
However, technical, administrative or system errors may occasionally occur.
If an obvious pricing or payment error affects an order, we may contact the customer and provide the opportunity to proceed at the correct amount or cancel the affected order.
We will not knowingly process an order using a clearly incorrect price where the error should reasonably have been apparent.
17. Chargebacks and Payment Disputes
Customers who believe there is a problem with a payment or order are encouraged to contact us first so that we can investigate the matter.
Where a customer initiates a chargeback or payment dispute through their bank or payment provider, we may provide relevant order, payment, delivery and communication records to the payment provider as part of the dispute process.
Submitting a chargeback does not automatically determine the final outcome of a payment dispute.
18. Unauthorised Transactions
If a customer believes that their payment method has been used without authorisation, they should contact their bank or payment provider promptly and take appropriate steps to secure their payment account.
Customers may also contact us regarding an order that they believe resulted from unauthorised use of their payment information.
We will review available order information where reasonably possible.
19. Right to Refuse or Cancel Payment
We reserve the right to refuse, suspend or cancel an order where there is a reasonable concern involving payment failure, suspected fraud, unauthorised payment use, incorrect transaction information, technical error or other legitimate transaction risk.
Where payment has already been collected for an order that is subsequently cancelled, an appropriate refund or reversal will be arranged where required.
20. Payment Enquiries
Customers with questions about an order payment, failed transaction, duplicate charge, refund payment or other payment-related matter may contact us using the details below.
Company Name: Olivane
Address: 44 MANOR WAY, MITCHAM, CR4 1EE
Telephone: +44 7845714162
Email: support@olivane.online
When contacting us about a payment issue, customers should provide the relevant order information and a clear description of the issue so that the matter can be reviewed efficiently.