This Privacy Policy explains how Olivane collects, uses, stores, protects, and handles personal information when customers visit or use our website, communicate with us, place an order, purchase T-shirts, or otherwise interact with our services. We are committed to handling personal information responsibly and in accordance with applicable United Kingdom data protection requirements.
1. Company Information
Olivane is responsible for the handling of personal information collected through this website.
Company: Olivane
Address: 44 MANOR WAY, MITCHAM, CR4 1EE
Telephone: +44 7845714162
Email: support@olivane.online
Customers may contact us using the details above regarding privacy, personal information, orders, account information, or any questions concerning this Privacy Policy.
2. Personal Information We May Collect
Depending on how you use our website and services, we may collect information that you voluntarily provide to us, including your name, billing address, delivery address, telephone number, email address, order information, product selections, size or colour selections, communication records, customer service requests, return information, refund information, and other information necessary to process your request.
We may also collect technical and usage information generated when you visit or interact with the website, such as device information, browser information, approximate location information, pages viewed, website interactions, session information, and information relating to the operation and security of the website.
We only seek to collect information that is reasonably necessary for the operation of our website, processing of orders, customer support, administration, security, and other legitimate business purposes.
3. How We Collect Personal Information
Personal information may be collected when you:
-
Place an order for T-shirts through our website.
-
Enter billing or delivery information.
-
Contact us by email or telephone.
-
Submit an enquiry or customer service request.
-
Request information about an order, delivery, return, or refund.
-
Create or use website features that require personal information.
-
Browse or interact with our website.
-
Provide information to us in connection with a complaint or dispute.
Some technical information may be collected automatically when you access or use the website in order to maintain website functionality, security, performance, and user experience.
4. Purposes for Using Personal Information
We may use personal information where reasonably necessary to:
-
Receive, confirm, process, and manage orders.
-
Arrange the preparation and delivery of purchased T-shirts.
-
Communicate with customers regarding orders.
-
Provide customer support.
-
Respond to questions, enquiries, complaints, or requests.
-
Process returns, refunds, or other post-purchase matters where applicable.
-
Verify transactions and reduce the risk of fraudulent activity.
-
Maintain accurate transaction and business records.
-
Improve website performance and customer experience.
-
Protect the security and integrity of the website.
-
Comply with applicable legal, regulatory, accounting, or administrative obligations.
We do not use personal information for purposes that are incompatible with the reason for which the information was originally collected unless permitted by applicable law.
5. Legal Basis for Processing
Where required under applicable United Kingdom data protection law, we process personal information on an appropriate legal basis.
This may include processing that is necessary to perform a contract with you, such as processing an order and arranging delivery.
We may also process information where necessary to comply with a legal obligation, protect legitimate business interests, prevent fraud, maintain website security, manage disputes, or operate our business responsibly.
Where processing requires consent, information will be processed on the basis of the consent provided, and you may withdraw that consent where permitted by law.
6. Order and Transaction Information
When a customer purchases T-shirts from our website, we may process information necessary to manage the transaction. This may include customer identification details, contact information, billing and delivery details, products ordered, quantities, selected product options, transaction information, order status, and relevant customer communications.
Order information may be retained where necessary to provide customer support, manage returns or refunds, maintain accounting records, resolve disputes, and comply with applicable legal obligations.
We aim to limit access to order information to persons and service providers who require the information for legitimate operational purposes.
7. Payment Information
Information necessary to complete a payment may be processed in connection with an order.
We do not require customers to provide more payment information than is reasonably necessary to complete the transaction.
Certain payment-related information may be processed by payment service providers or financial institutions involved in completing the transaction.
We may retain limited payment-related records, such as transaction references, payment status, amount paid, refund status, and other information required for accounting, customer support, fraud prevention, or dispute management.
8. Delivery Information
We may use your name, delivery address, telephone number, email address, order information, and other necessary details to arrange delivery of products.
Where necessary, relevant delivery information may be provided to companies or service providers involved in fulfilment, shipment, transportation, or delivery.
Only information reasonably necessary for the relevant delivery service should be disclosed.
Customers are responsible for ensuring that the delivery information provided during checkout is accurate and complete.
9. Sharing Personal Information
We do not disclose personal information unnecessarily.
Personal information may be shared with third parties where reasonably necessary for the operation of our website and business, including providers involved in payment processing, order fulfilment, delivery, website hosting, technical support, security, communications, accounting, administration, or other necessary business functions.
We may also disclose personal information where required by law, legal process, regulatory obligation, or where reasonably necessary to establish, exercise, or defend legal rights.
Any sharing of personal information should be limited to information reasonably necessary for the relevant purpose.
10. Cookies and Website Technologies
Our website may use cookies or similar technologies that support essential website functions, website security, session management, shopping functionality, performance, and user experience.
These technologies may collect information relating to your browser, device, website activity, preferences, and interactions with the website.
Some cookies may be necessary for the website to operate properly, including functions relating to shopping baskets, checkout, account security, or session management.
Where applicable, customers may be provided with choices relating to non-essential cookies in accordance with applicable requirements.
11. Data Security
We take reasonable organisational and technical measures to protect personal information against unauthorised access, accidental loss, misuse, alteration, disclosure, or destruction.
Security measures may include restricted access to personal information, administrative controls, access management, secure systems, website security measures, and appropriate procedures for handling customer information.
However, no website, electronic transmission, or information storage system can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect information they provide online and should avoid sharing sensitive account or transaction information with unauthorised persons.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for any additional period required by applicable legal, accounting, administrative, fraud prevention, or dispute resolution obligations.
Different types of information may be retained for different periods depending on their purpose.
Order and transaction information may need to be retained for business records, accounting requirements, customer support, dispute resolution, and legal compliance.
Information that is no longer reasonably required may be deleted, anonymised, or otherwise securely disposed of where appropriate.
13. Accuracy of Personal Information
We seek to maintain personal information that is reasonably accurate, complete, and up to date for the purposes for which it is used.
Customers should provide accurate information when placing an order or contacting us.
If your personal information changes or you believe information held by us is inaccurate, you may contact us at support@olivane.online and request that appropriate corrections be considered.
We may need to verify certain information before making changes to records.
14. Customer Privacy Rights
Subject to applicable United Kingdom data protection law and relevant limitations, individuals may have rights relating to their personal information.
These rights may include the right to request access to personal information, request correction of inaccurate information, request deletion in certain circumstances, request restriction of certain processing, object to certain processing, or request information about how personal information is being used.
Where applicable, individuals may also have rights relating to the portability of certain information.
The availability of a particular right depends on the circumstances and the legal basis on which the information is being processed.
15. Privacy Requests and Identity Verification
Privacy-related requests may be sent to support@olivane.online.
When responding to a request involving personal information, we may ask for sufficient information to confirm the identity of the person making the request.
This is intended to help prevent personal information from being disclosed, changed, or deleted at the request of an unauthorised person.
We may also request clarification where necessary to identify the information or processing activity relevant to a request.
Valid requests will be handled in accordance with applicable legal requirements.
16. Children’s Personal Information
Our website and products are intended for ordinary retail customers and are not specifically designed to collect personal information from children.
We do not intentionally seek to collect unnecessary personal information from children.
If we become aware that personal information has been provided in circumstances where additional legal protections apply, we may take appropriate steps to review, restrict, or remove the information where required.
Parents or legal guardians who have concerns about personal information relating to a child may contact us at support@olivane.online.
17. International Processing of Information
Some services used to operate an online store may involve processing or storing information outside the United Kingdom.
Where personal information is transferred internationally, appropriate measures should be used where required by applicable data protection law.
We seek to work with service providers that maintain appropriate standards for the handling and protection of personal information relevant to the services they provide.
International processing does not change our commitment to handling customer information responsibly.
18. Fraud Prevention and Website Security
We may process certain personal, transaction, technical, and website usage information where reasonably necessary to detect, investigate, prevent, or respond to suspected fraud, misuse, unauthorised transactions, security threats, abusive activity, or attempts to interfere with the website.
This may include reviewing order patterns, technical information, transaction information, customer communications, and other relevant records.
Where reasonably necessary, information may be retained for security, fraud prevention, dispute management, or legal purposes.
We may refuse or investigate transactions where there are reasonable concerns relating to security or suspected fraudulent activity.
19. Changes to This Privacy Policy
We may revise this Privacy Policy where necessary to reflect changes in our website, business operations, products, data handling practices, legal requirements, or security procedures.
The version published on the website will apply from the time it is made available, subject to any legal requirements that apply to material changes.
Customers are encouraged to review the Privacy Policy periodically so they understand how their personal information is handled.
Continued use of the website after an updated Privacy Policy becomes applicable will be subject to the updated terms where permitted by law.
20. Contact Regarding Privacy
Questions, concerns, requests, or complaints concerning personal information or this Privacy Policy may be submitted using the following details:
Company: Olivane
Address: 44 MANOR WAY, MITCHAM, CR4 1EE
Telephone: +44 7845714162
Email: support@olivane.online
Please provide sufficient information for us to understand and respond to your enquiry. We may request additional information where reasonably necessary to verify identity, identify an order, locate relevant records, or properly address a privacy-related request.