These Terms and Conditions govern the use of this website and the purchase of T-shirts and related products offered by Olivane. By accessing this website, placing an order, or otherwise using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase.
1. Company Information
This website is operated by:
Company Name: Olivane
Address: 44 MANOR WAY, MITCHAM, CR4 1EE
Telephone: +44 7845714162
Email: support@olivane.online
These contact details may be used for enquiries relating to orders, products, payments, deliveries, returns, refunds, complaints, or the use of this website.
2. Acceptance of These Terms
By accessing or using this website, you confirm that you have read, understood, and agreed to these Terms and Conditions.
If you do not agree with these Terms and Conditions, you should not place an order or continue using the website.
When you place an order, you confirm that you have the legal capacity to enter into a binding contract. If you are purchasing on behalf of another person or organisation, you confirm that you are authorised to do so.
3. Products
We sell T-shirts through this website.
We aim to provide clear and accurate descriptions of all products, including available sizes, colours, materials, designs, and other relevant information where applicable.
Product photographs are provided for illustrative purposes. The actual appearance of a product may vary slightly depending on lighting, photography, manufacturing variations, screen settings, device settings, and colour reproduction.
Minor differences in colour, stitching, texture, measurements, printing position, or other non-material characteristics will not necessarily mean that a product is defective.
Customers are responsible for reviewing the product description and selecting the correct product, size, colour, and quantity before completing an order.
4. Product Availability
All products are subject to availability.
Adding a product to a shopping basket does not reserve that product.
We may limit quantities available for purchase where reasonably necessary.
If a product becomes unavailable after an order has been placed, we may contact you to offer an appropriate solution, such as a replacement where suitable or cancellation of the unavailable item.
We are not responsible for a product becoming unavailable before an order has been accepted.
5. Prices
The price payable for a product will be the price displayed on the website at the time the order is submitted, subject to correction of obvious errors.
Prices may change from time to time without prior notice. Any price change will not normally affect an order that has already been accepted.
Where applicable, delivery charges or other charges will be displayed during checkout before payment is completed.
You are responsible for reviewing the complete order total before confirming your purchase.
If a product is displayed at an obviously incorrect price due to a technical, typographical, or administrative error, we reserve the right to correct the error and, where appropriate, cancel the affected order and refund amounts paid for that order.
6. Placing an Order
To place an order, you must follow the checkout process and provide the information requested.
You are responsible for ensuring that all information submitted during checkout is accurate, complete, and current.
This includes your name, delivery address, contact information, product selection, quantity, and any other information required to process the order.
Before submitting an order, you should carefully review all information entered.
Submitting an order represents an offer by you to purchase the selected products under these Terms and Conditions.
7. Order Acceptance
An order is not necessarily accepted immediately when it is submitted.
We may send an acknowledgement confirming that we have received your order. Such an acknowledgement does not necessarily mean that the order has been accepted.
A binding contract for the purchase of goods is formed when the order has been accepted and processed by us.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
Payment cannot be authorised.
The product is unavailable.
Incorrect information has been provided.
There is an obvious pricing or product information error.
We reasonably suspect fraudulent, abusive, or unauthorised activity.
The order cannot reasonably be fulfilled.
Where an order is cancelled after payment has been received, any applicable refund will be processed using an appropriate payment method.
8. Payment
Customers must pay the full amount shown during checkout using one of the payment methods made available on the website.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Payment may be subject to authorisation, verification, fraud prevention, and security checks.
We may delay processing an order until payment has been successfully authorised.
If payment is declined, reversed, cancelled, or cannot be verified, we may refuse, suspend, or cancel the order.
Customers must not use stolen, fraudulent, unauthorised, or otherwise unlawful payment information.
9. Delivery Information
Products will be delivered to the delivery address provided by the customer during checkout.
Customers are responsible for providing a complete and accurate delivery address.
We are not responsible for delays, failed deliveries, additional charges, or losses resulting from incorrect or incomplete delivery information provided by the customer, except where responsibility cannot legally be excluded.
Any delivery estimates provided are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, transportation disruption, customs processes, public emergencies, or other operational interruptions.
10. Receiving Your Order
Customers should inspect their order within a reasonable period after delivery.
If a parcel appears significantly damaged when received, customers should retain the packaging and contact us with relevant details.
If an item is missing, incorrect, damaged, or apparently defective, customers should contact us as soon as reasonably possible using the contact information provided in these Terms and Conditions.
When contacting us regarding an order issue, customers should provide sufficient information to allow us to identify and investigate the order.
11. Returns and Cancellation Rights
Where applicable under United Kingdom consumer law, consumers purchasing goods online may have statutory rights to cancel certain contracts within the legally prescribed cancellation period.
Any cancellation, return, or refund request will be handled in accordance with applicable consumer protection requirements and our relevant return and refund arrangements.
Products returned by customers should be handled with reasonable care.
Customers should avoid unnecessary use, damage, washing, alteration, contamination, or deterioration of products that they intend to return.
Nothing in these Terms and Conditions is intended to remove or restrict any statutory consumer rights that cannot legally be excluded.
12. Faulty, Damaged, or Incorrect Products
If you receive a product that is faulty, damaged, materially different from its description, or not the product ordered, please contact us.
We may request reasonable information necessary to investigate the issue, such as the order details and photographs showing the problem.
Where a product does not conform to applicable legal requirements, customers may have rights to a repair, replacement, price reduction, rejection, or refund depending on the circumstances and the applicable law.
Nothing in these Terms and Conditions limits rights provided under applicable United Kingdom consumer protection legislation.
13. Size and Fit
Customers are responsible for selecting an appropriate T-shirt size before purchasing.
Where size information or measurements are provided, customers should review them carefully before placing an order.
Fit may vary depending on the design, fabric, manufacturing method, individual body proportions, and personal preference.
A difference in personal fit preference does not automatically mean that a product is defective.
Any statutory cancellation or return rights that apply to the purchase remain unaffected.
14. Customer Responsibilities
You agree to use this website only for lawful purposes.
You must not:
Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorised access to the website, servers, databases, or related systems.
Introduce viruses, malware, malicious code, automated attacks, or other harmful technology.
Interfere with the normal operation or security of the website.
Use false identities or deliberately incorrect payment or delivery information.
Place fraudulent orders or conduct fraudulent payment activity.
Copy or exploit website content in an unlawful manner.
Engage in conduct that could damage, disable, overload, or impair the website.
We may restrict or terminate access where we reasonably believe that these conditions have been breached.
15. Intellectual Property
Unless otherwise stated, the website content made available by us, including text, layouts, graphics, website elements, product presentation, and other original materials, may be protected by intellectual property rights.
You may use the website for personal and lawful shopping purposes.
You must not reproduce, distribute, modify, republish, commercially exploit, or systematically copy protected website content without appropriate permission unless such use is permitted by law.
Nothing in these Terms and Conditions transfers ownership of intellectual property rights to the customer.
16. Website Availability
We aim to keep the website accessible and functioning properly, but uninterrupted availability cannot be guaranteed.
We may temporarily suspend, restrict, update, modify, or maintain the website where reasonably necessary.
The website may occasionally be affected by technical faults, maintenance, hosting issues, telecommunications failures, software updates, security incidents, or circumstances outside our reasonable control.
We are not responsible for temporary website unavailability where liability can lawfully be excluded.
17. Information on the Website
We take reasonable care when preparing product descriptions and website information.
However, occasional errors, omissions, or outdated information may occur.
We may correct or update website information when necessary.
Nothing on this website should be interpreted as guaranteeing characteristics that have not been expressly stated as part of the product description or contract.
If you believe information about a product or order is incorrect, please contact us before completing your purchase where possible.
18. Limitation of Liability
Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.
In particular, nothing is intended to exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.
For consumers, we are responsible for losses that are a foreseeable consequence of our breach of contract or failure to use reasonable care and skill where required by law.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed, except where applicable law provides otherwise.
We are not responsible for business losses arising from consumer purchases where such exclusion is permitted by law.
Your statutory rights remain unaffected.
19. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes to our operations, products, website functionality, business practices, or legal obligations.
The Terms and Conditions applicable to an order will generally be those in effect when that order is placed, subject to any mandatory legal requirements.
Customers should review the Terms and Conditions available on the website before placing an order.
Changes will not remove rights that customers already have under an existing contract where those rights cannot lawfully be changed.
20. Governing Law, Complaints, and Contact
These Terms and Conditions are governed by the applicable laws of the United Kingdom, subject to any mandatory consumer rights relating to the jurisdiction in which a customer lives.
Nothing in these Terms and Conditions prevents a consumer from relying on any mandatory protections available under applicable law.
If you have a complaint or question concerning a product, payment, delivery, order, return, refund, or these Terms and Conditions, please contact:
Olivane
44 MANOR WAY, MITCHAM, CR4 1EE
Telephone: +44 7845714162
Email: support@olivane.online
We will review reasonable customer enquiries and complaints and seek to resolve them appropriately in accordance with applicable obligations.